Apr 12, 2024

The Most Desirable Truck Stop Amenities

The Most Desirable Truck Stop Amenities

We asked our community of nearly 1 million truck drivers to give us their top choices of truck stop amenities.

Legal Things to Include Within a Truck Driver’s Contract <p>Truck drivers play an important role in making sure there is a smooth flow of products and goods that move across the country. As such, truck drivers and the companies they work for should both have a clear understanding of what makes a contract enforceable. When drafting a truck driver’s contract, there are legal and other aspects that both parties should be aware of. </p> <p><strong>What to Think About When Making a Truck Driver's Contract</strong> </p> <p>Both parties should thoroughly understand their responsibilities and expectations. What are the delivery schedules and routes, and what additional duties should the driver be aware of? Understanding the compensation package is crucial for the driver and their trucking company. What is the hourly wage or commission structure? Are there mileage rates to apply? Is there a bonus package? A clear understanding can help prevent future problems. </p> <p>There are labor laws that address working hours and break times. To comply with labor laws, a driver’s contract must state the maximum hours for driving without a break. The contract should also include mandatory rest periods. Is there a payment for overtime work, and if so, how much overtime is allowed? A clear understanding is important for a driver’s well-being and safety. They become aware of their work parameters. A well-written contract can also help a trucking company, or truck driver, avoid any legal risks for breaking labor laws. </p> <p><strong>Legal Things to Include Within a Truck Driver's Contract</strong> </p> <p>The driver’s contract should contain a provision explaining insurance coverage, and clearly explain the amounts and types. Coverage can include cargo, liability, and comprehensive insurance. If there is an unfortunate <a href="https://www.manfredlaw.com/personal-injury/truck-accidents">accident</a>, the driver and their company can expect protection. There should also be a clear method for reporting an accident, and every driver should know the reporting steps. </p> <p>These steps can include contacting emergency services, informing the company, and documenting how the accident occurred. Such actions are important for any legal proceedings or insurance claims that might arise. The truck driver’s contract should also explain the process for accountability and responsibility. The outline can define who is legally responsible for injuries or property damage. Clear contract clauses can help simplify things and prevent legal disputes that might arise. </p> <p><strong>What Else to Know About a Truck Driver Contract?</strong> </p> <p>There are additional elements that a truck driver’s contract should state. How long will the employment contract last? Is the employment for an indefinite amount of time, or is there a fixed term? Are there provisions for renewing the contract? What are the conditions for terminating a driver? This degree of clarity can help to avoid misunderstandings. </p> <p>It is also important to outline maintenance responsibilities for the truck and any other equipment in use. What are the maintenance schedules and expectations for keeping the vehicle clean? Is the process for reporting and repairing mechanical problems clear? A non-compete and confidentiality clause in contracts aims to protect a company’s interests. These clauses prevent drivers from working for a competing company for a specified time after the driver’s contract ends. </p> <p>Commercial drivers have rights, and the scope of those rights can protect against anything from coercion and driving an unsafe vehicle, to ignoring operating laws. Of course, there are Federal Motor Carrier Safety Administration (FMCSA) guidelines set forth to protect drivers. These guidelines include rules for reporting coercion and other similar incidents. The guidelines are found in state and federal labor laws. </p> <p><strong>Additional Considerations for Truck Driver Contracts</strong> </p> <p>A driver’s contract can also include processes for resolving disputes that may include litigation, mediation, and arbitration. Does the company offer safety and training programs? What are the consequences for drivers who violate compliance or safety standards? What are the provisions for alcohol and drug testing, and what happens if there is a positive result? There are also clauses that can address unforeseen events that affect a contract’s provisions. Truck drivers and trucking companies have the freedom to consult with legal professionals to ensure that contracts are within legal guidelines. </p> <p><strong>Conclusion</strong> </p> <p>It is crucial to create contracts that are clear and thorough for drivers and companies. Working relationships do matter. By addressing elements like job responsibility, compensation, and the conditions that can surround an accident, everyone involved can help establish a successful working relationship. When terms are clear, it helps to provide clarity for enforcing a contract. </p> <p>The transportation industry, like all things, evolves over time. This is why it is so important for drivers and companies to stay on top of best practices and legal requirements for every aspect of their industry. Transparency protects each party’s rights and helps to prevent future disputes or misunderstandings. A clear contract can establish expectations for performance for truck drivers and companies. </p> <p>Written by Taylor McKnight, Author for <a href="https://www.manfredlaw.com/">Manfred Law.</a> </p>

Feb 28, 2024

7 Tips to Help Truck Stops Win 5-Star Ratings and Positive Reviews <p>Truck stops that want to earn top ratings and recommendations from drivers can take valuable inspiration from Michael Jordan when he said, “Some people want it to happen. Some wish it would happen. Others make it happen.” </p> <p>Success starts with delivering a great truck driver experience, but that alone is not enough to ensure truckers will spread the word. If you want to earn 5 stars and great reviews from drivers, wishing and wanting won’t help. You have to make it happen. </p> <p>Just because reviews are freely and independently provided by truckers, doesn't mean you should put them on autopilot. </p> <p>The quantity of reviews you receive and their ability to impact your truck stop’s brand reputation and business is largely dependent on you. </p> <p>Here are 7 tips for truck stops who want to rule the review sites that drivers rely on for recommendations. </p> <p><strong>1. Recognize the Value of Customer Reviews</strong> </p> <p>Consumers today rely heavily on reviews from other consumers, and when it comes to food, fuel and other necessities on the road, truckers are simply consumers with 18 wheels. </p> <p>According to online review experts, <a href="https://www.brightlocal.com/research/local-consumer-review-survey/?SSAID=314743&SSCID=b1k7_nec2b">BrightLocal</a>, 76% of people regularly read online reviews today to research businesses and 46% of them trust online reviews as much as a personal recommendation. </p> <p>Like the general population, truckers rely on online reviews to find the best truck stops with good parking, great food options and the best diesel prices. What they read influences their decisions and your revenues. </p> <p>Stars matter. A study by <a href="https://hbswk.hbs.edu/item/the-yelp-factor-are-consumer-reviews-good-for-business">Harvard Business School</a> determined that each ratings star on a review had a 5% to 9% effect on revenues. </p> <p>It’s not just positive reviews that are valuable to truck stops. Even negative reviews have value. When truck stops respond a positive manner, it can be a chance to demonstrate outstanding customer service publicly. </p> <p>Some of the greatest value of customer reviews comes from your responses to them and your active engagement with reviewers. 45% of consumers say they’re more likely to visit a business if it responds to negative reviews, according to <a href="https://www.reviewtrackers.com/reports/online-reviews-survey/">ReviewTrackers</a>. </p> <p><strong>2. Create Stellar Listings on Review Sites</strong> </p> <p>It’s free to set up a listing on the major resource sites trucker’s use. In many cases, a listing already exists and is just waiting for the rightful owner to claim it. </p> <p>Not claiming your truck stop’s listing is a wasted opportunity because your truck stop loses a universe of benefits starting with controlling the accuracy of your company’s vital listing information like hours, directions and contact details. </p> <p>It’s an easy fix, though. You simply go on a site like <a href="https://www.google.com/business/">Google My Business</a> or <a href="https://business.yelp.com/">Yelp</a> and claim it. Once you have control, you can fine tune the details and interact with reviewers. </p> <p>Whether you’re setting up a listing for the first time or claiming a listing that’s already out there, you’ll want to make sure to make these optimizations to start.</p> <p>1. Make sure your name, location and basics are accurate </p> <p>2. Include important attributes like parking and all the amenities you offer </p> <p>3. Write a description that differentiates your truck stop brand </p> <p>4. Use search terms truckers use for important features like showers, 24/7 access, onsite repairs or on-premises security </p> <p>5. Add photos highlighting attractive facility features inside and out </p> <p><strong>3. Know the Top Review Sites to Park Your Listings</strong> </p> <p>There are many apps today that a trucker could use to get truck stop reviews. But maintaining a presence on every one of would be impractical. </p> <p>Consistently engaging with reviewers and responding successfully to their comments requires careful attention. Focusing on the leading review sites for truckers enables you to ensure quality interactions. </p> <p>Truckers rely on broad market review sites as well as trucker-specific ones. Most operate the same way by allowing reviewers to award stars and leave comments. Truck stops can create a listing or claim one that’s already existing for their business. </p> <p>You can reach most truckers through four review sites. Truckers often use them simultaneously to leverage the unique strengths of each platform. </p> <p><strong>Google:</strong> <a href="https://www.brightlocal.com/research/local-consumer-review-survey/?SSAID=314743&SSCID=b1k7_nec2b"> BrightLocal</a> reports that in 2022, 87% of people used Google to research businesses and that 73% of all business reviews reside on Google. Truckers, like everyone else read Google reviews. Google searches have the added benefit of being integrated with Google Maps. Truck stops can create or claim their free Google Business Profile <a href="https://www.google.com/business/?ppsrc=GPDA2">here</a>. </p> <p><strong>Yelp:</strong> A mainstay of consumers in search of food and many other essentials, Yelp is a road standard of the motoring public, truckers and people everywhere. BrightLocal says 48% of people use Yelp’s reviews to evaluate businesses. According to <a href="https://www.yelp-press.com/company/fast-facts/default.aspx">Yelp</a>, their cumulative business reviews are now up to 265 million. <a href="https://business.yelp.com/">Unlock your Truck Stop’s free yelp page</a>. </p> <p><strong>Facebook:</strong> 46% of consumers use Facebook for business reviews, and it’s the most popular social media app used by truckers. In fact, <a href="https://www.truckersnews.com/home/article/15060866/data-shows-truck-drivers-favor-facebook-in-social-media">Trucker News</a> says it’s used by 63% of truckers today. Truck stops can <a href="https://www.facebook.com/business/tools/facebook-pages?content_id=dxR17TaPLmD3Sdl&ref=sem_smb&utm_source=GOOGLE&utm_medium=fbsmbsem&utm_campaign=PFX_SEM_G_BusinessAds_US_EN_DSA_Other_Desktop&utm_content=BusinessAds_US_EN_DSA_Desktop-&utm_term&utm_ct=EVG&refsem_smb&utm_termdsa-1456248249043&gclidCjwKCAiAgeeqBhBAEiwAoDDhn2PNKJ-3HSwAkV2MVqp2Bl9K6SfmscecjpJ-Xnx5A7IQe_-DwqbS9BoC0tMQAvD_BwE&gclid=CjwKCAiAgeeqBhBAEiwAoDDhn2PNKJ-3HSwAkV2MVqp2Bl9K6SfmscecjpJ-Xnx5A7IQe_-DwqbS9BoC0tMQAvD_BwE">build an online business profile</a> and create their Facebook Page free. </p> <p><strong>Trucker Path:</strong> The number one review site exclusively for truckers counts nearly one million commercial drivers as users of the app. A <a href="https://business.truckerpath.com/auth/signup?utm_medium=email&_hsmi=2&_hsenc=p2ANqtz-9lJq0omcb1IilWCFpHoUWps9m-vtTikwvstMg13PuTINLP9PoiZbaCiPqjfWCoYC8YJDsC7PqsRPKEaYBntVwEWZVD-4tsD_TViZzRpZ0MyyZa4Vg&utm_content=2&utm_source=hs_email">free listing</a> is well-tuned for truck stops. Display your parking availability and fuel prices in real time. Your truck stop’s location simultaneously appears on Trucker Path’s popular navigation app. Reviews and amenities make for an all-in-one resource for truckers. </p> <p><strong>4. Ask and You Shall Receive</strong> </p> <p>Customer reviews are valuable to truck stop operators, but they are not always easy to get. Asking consumers for a review one way or another increases the chances of a yes. In fact <a href="https://www.brightlocal.com/research/local-consumer-review-survey/?SSAID=314743&SSCID=b1k7_nec2b">BrightLocal’s 2022 survey</a> found that 65% of consumers left reviews in response to requests from a business. </p> <p>Here is the success rate of various forms of requesting reviews: </p> <p>• Asking patrons during the sale - 33% </p> <p>• Putting a printed message on receipts – 32% </p> <p>• Displaying your request on signage in-store – 9% </p> <p>Given this information, printing a message on every receipt that asks truckers to post a review would be a good tactic. Reinforcing that message with a verbal reminder during checkout to please leave your review would be one step better. </p> <p>Increase your chances of customers leaving a review by making it easy for them. Provide a QR code that links directly to your review page. A website URL works, but a QR code saves customers from having to peck out your web address. </p> <p>Offering incentives is another way to juice your response rate. Offering discounts, coupons or a chance to win a drawing can be an effective way to encourage truckers to leave reviews. Just be sure your incentive program doesn’t violate the terms of service of the review site you are sending them to. </p> <p><strong>5. Address Negative Reviews Positively</strong> </p> <p>Negative reviews can also be of tremendous value to your truck stop. When truckers point out problems, they’re identifying areas for improvement. They’re giving you a chance to fix a problem before the next customer. </p> <p>Bad reviews also provide you with the opportunity to gain truckers’ trust by demonstrating how you respond to unhappy customers. According to a <a href="https://media.sproutsocial.com/uploads/Guide-Google-Sprout-Building-a-Better-Reputation-with-Reviews.pdf?utm_medium=Email&utm_content=GuideTrigger">Google study</a>, consumers said that businesses that respond to reviews are 1.7X more trustworthy than businesses who don’t. </p> <p>So address negative comments head-on, right there in the review section. Be understanding and apologize when a mistake was made. Seek to understand the mistake and look for a resolution if there is one. That may sometimes—but not always—mean offering a discount or voucher to help placate a dissatisfied customer. </p> <p>When looking for the right words, always opt for a positive response. Responding in a harsh or negative manner will only compound the problem and damage your truck stop’s online reputation. Responding according to a set template can be helpful in guiding your response to a neutral tone. Templates have the added benefit of enabling a fast response. (Be wary of sounding too generic, though.) </p> <p>A quick response to negative reviews is also important. <a href="https://www.reviewtrackers.com/reports/online-reviews-survey/">Recent data from ReviewTrackers</a> indicates that 53% of customers expect businesses to respond to negative reviews within a week. 33% expect a shorter time frame of 3 days or less. </p> <p>A quick response and resolution aren’t always possible. For negative reviews that can’t be resolved satisfactorily through your response, change to another channel of communication that will enable your customer service team to respond by phone, email or chat. </p> <p><strong>6. Respond to Positive Reviews, Too </p></strong> <p>Even when you receive 5-star ratings and rave reviews, it’s important to comment. 88% of consumers are likely to use a business if they can see the business owner responds to all reviews, whether positive or negative. </p> <p>This stat indicates that people reading reviews want to see the interaction between customers and the company. For truck stop operators, it’s another opportunity to demonstrate you are listening and care about truckers who visit your truck stop. </p> <p>It is good policy to thank everyone who leaves a positive review. Expressing gratitude rewards the person who left the positive review by recognizing them publicly and valuing their words. This also encourages readers to leave their own positive reviews later on, because they’ve seen how much your truck stop values customers’ feedback. </p> <p><strong>7. Have a Strategy for Managing Reviews</strong> </p> <p>Social media can create an illusion of being casual media. It is anything but. If your truck stop relies on truck driver reviews, you need a review management strategy and a process. </p> <p>By continuously monitoring reviews and establishing the appropriate response, a truck stop can leverage every positive or negative review that comes in to build a stellar reputation and attract referral business from truckers. </p> <p>Determine the strategy that’s best for your truck stop. What review sites will you engage with? How frequently can you monitor each of them? Every day would be ideal, but once or twice a week may be all that’s achievable for your staff. </p> <p>Who from your team will be responsible for monitoring and responding? You’ll need to develop policies for what reviews you will respond to and which ones you won’t respond to. You’ll also need to develop some standard wording for responses, or templates, that aligns with your brand. Lastly, your team needs to be trained to apply them. </p> <p>With an established routine, a commitment to customer satisfaction and dedication to continuous improvement, truck stops can manage trucker reviews and increase the value they create. </p> <p><strong>Chart Your Course to the Stars</strong> </p> <p>Earning outstanding customer reviews starts with understanding truckers’ priorities and then performing. </p> <p>That’s not always the easiest task. Truckers’ expectations and concerns are always evolving. </p> <p>Trucker Path presents its annual list of <a href="https://truckerpath.com/blog/trucker-path-community-names-top-truck-stops/">Top 100 Truck Stops</a> to highlight how the top truck stops across the country are addressing truckers’ current priorities. </p>

Feb 07, 2024

Do's and Dont's of a Trucking Lease Purchase <p>Starting your own trucking business as an owner-operator can be a big dream. One of the main hurdles you'll face is getting a reliable truck. Trucks are expensive, and only some in the trucking business have enough money to buy one upfront. </p> <p>Lease-purchase trucking is an option if you want to work towards owning a truck while gaining valuable driving experience. However, these programs have rules, and they might not suit everyone. </p> <p>Given the new <a href="https://www.trucking.org/news-insights/trucking-reacts-biden-administrations-independent-contractor-rule-and-renomination">Biden regulation</a> on independent contractor classification, much has been talked about lease purchase decisions. </p> <p>The American Trucking Association (ATA) strongly opposes the recent Biden Administration rule on independent contractor classification, criticizing the decision to replace a clear standard with a more complex one. </p> <p>ATA President Chris Spear expresses concern about the potential negative impact on the trucking industry and workforce choice, especially for the 350,000 truckers working as independent contractors. </p> <p>Despite the administration's arguments, the ATA asserts the vital role of independent contractors in the economy, pledging to work with stakeholders to oppose the rule. </p> <p>In the end, it should be well thought out by the person getting into a lease purchase program. That’s why we have a detailed guide on what you should and shouldn't do when considering a lease-purchase trucking arrangement. </p> <p><strong>What is a lease purchase program?</strong> </p> <p>Lease purchase programs are like rent-to-own plans designed for truck drivers. The trucking companies that lease and sell trucks also manage these programs. </p> <p>In a lease purchase program, you make an initial payment for a truck and keep making payments for a certain time. While making these payments, you can also work for the company leasing the truck. Once you fully pay for the truck, it becomes yours, and you can use it for your trucking business. </p> <p><strong>Two kinds of lease drivers</strong> </p> <p>Before we dive into the main part of this article, it's important to know that there are two types of lease drivers. </p> <p>1. A lease driver who goes for a <a href="https://roadlegends.com/blog/post/lease-purchase-trucking-companies">lease purchase trucking company</a> and uses their freight. </p> <p>2. A lease driver who leases from a commercial equipment financing company and arranges their own freight. </p> <p>You can choose either option, but many drivers find it simpler to lease with a trucking company, especially if they're new to leasing. </p> <p><strong>Do’s of a lease purchase program</strong> </p> <p>Stepping into the lease purchase program as a truck driver is a significant move that demands careful consideration. In this section, we'll walk you through the essential "do's" to set you on the right path for a successful and fulfilling journey toward truck ownership. </p> <p>1. Do your homework </p> <p>Before you sign a lease agreement, it's essential to do some research and find a company that matches what you're looking for. Check their policies on time off, the availability of freight, and the expected pay. </p> <p>Leasing from a carrier means you have the support of that company. They provide tools to help you, and you'll have access to the freight they offer. Their program will be designed based on the type of freight the carrier transports, giving you a good idea of potential earnings. </p> <p>Leasing independently from a commercial equipment financing company and working for various freight clients can be challenging, especially if you're new to leasing. While you can earn significantly more than with a carrier, there's also the risk of earning much less. </p> <p>Also, find out what kinds of trucks they offer. They might have limited options, and you'll need to look elsewhere if you want a different make or model. </p> <p>2. Go through the contract thoroughly </p> <p>Review the agreement thoroughly before signing, as many drivers face financial difficulties due to overlooking terms they didn't understand. If the contract is complex, seeking guidance from a contract lawyer is wise. </p> <p>Investing in a lawyer's expertise now, even with a small fee, can prevent potential hardships down the road. Understanding the terms and conditions ensures you know your commitments and rights throughout the lease agreement. </p> <p>3. Choose a good company to work with </p> <p>Leasing provides freedom, but it also brings significant responsibilities. While picking your own freight is nice, making wise choices is crucial to avoid problems. You'll need to make decisions that benefit your business, even if it means spending more time on the road. </p> <p>Before committing to a lease, thoroughly examine the leasing company and ask to review a sample lease. Ensure there are no unexpected terms or costs, and feel confident about working with the company and transporting their freight. </p> <p>4. Have a bookkeeper </p> <p>When you start your lease-to-own trucking adventure, having a <a href="https://www.atbs.com/trucker-path">bookkeeper and accountant</a> is crucial. Before you begin, discuss your budget with them to get their advice on managing taxes and other business costs. </p> <p>They can guide you on which expenses to track using receipts. Once you've set up this connection, use their expertise; after all, they are professionals for a reason. </p> <p><strong>Don’ts of a lease purchase program</strong> </p> <p>Starting your journey toward truck ownership through a lease purchase program can be tricky. To make sure things go smoothly and you don't end up facing unexpected problems, let's explore the things you shouldn't do. These pitfalls might hurt your wallet and your dreams of <a href="https://cdlworker.com/blog/owner-operator-jobs">becoming an owner-operato</a>r. </p> <p>1. Take your time, don't hurry </p> <p>Starting your journey toward truck ownership through a lease purchase program requires careful consideration. Don't rush into deciding about the lease. Take your time to understand the terms and conditions thoroughly. </p> <p>It's a significant commitment, and being in a hurry might lead to unforeseen issues that can cause financial troubles or other complications down the road. Spend time checking every aspect to ensure the deal aligns with your goals and financial capabilities. </p> <p>2. Don't disregard insurance coverage </p> <p>It is essential not to overlook the critical aspect of insurance coverage when engaging in a lease purchase program. Ensuring that the leased truck has comprehensive and adequate insurance coverage is important. </p> <p>Neglecting this consideration can expose you to significant financial risks, especially in the unfortunate occurrence of accidents or unforeseen incidents during your trucking operations. </p> <p>Having good insurance coverage acts as a protective shield, providing financial security and mitigating potential liabilities that may arise on the road. Therefore, thoroughly assessing the insurance coverage for the leased truck is a proactive step toward safeguarding your lease. </p> <p>3. Don't ignore industry trends </p> <p>Staying well-informed about the latest industry trends is of utmost importance. Ignoring these industry dynamics can profoundly impact your decision-making process, influencing not only the terms of your lease but also shaping your overall business strategy. </p> <p>Recognizing and adapting to emerging trends is instrumental in positioning your trucking business for success, ensuring that you are well-prepared to navigate the ever-evolving landscape of the trucking industry. </p> <p>4. Don't skip customer reviews </p> <p>Conducting thorough research into customer reviews about the leasing company is crucial in the decision-making process. Disregarding valuable feedback from fellow lessees may lead to overlooking potential challenges or advantages associated with the services provided by the company. </p> <p>Customer reviews offer insights into the firsthand experiences of individuals who have engaged with the leasing company, providing valuable information that can influence your choice and contribute to a more informed decision. By actively considering and analyzing customer reviews, you can gain a comprehensive understanding of the leasing company's reputation, customer satisfaction levels, and potential areas of improvement, ensuring a well-rounded assessment before entering into a lease agreement. </p> <p><strong>May you make the best choice!</strong> </p> <p>Now that you've gone through the do’s and don’ts of the lease-purchase in trucking, we hope it helps you make the right decision. Becoming an owner-operator through a lease purchase program needs careful thinking and smart moves. By doing what you should and avoiding what you shouldn't, you set the stage for a successful journey. Think of it as a roadmap to owning your truck and making it big in the trucking business. </p>

Jan 17, 2024